Returns & Refunds
You have the right under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 to cancel your online order within 14 days of receiving your goods, subject to the exclusions listed below.
To exercise your right to cancel, you must notify Chair Business by email within the 14-day cancellation period.
Returned items must then be sent back without undue delay and must comply with the conditions outlined below.
This statutory right does not apply to bespoke, customised or made-to-order products.
📦 Conditions for Returns
To be eligible for a return, all items must be:
- 📦 Returned in their original packaging
- ✨ Unused
- 🔧 Unassembled
- ✔️ In a clean, undamaged and fully re-saleable condition
Items returned without their original packaging, showing signs of use, assembly, damage or alteration may not qualify for a refund.
Please do not return any goods without first contacting our customer service team for return authorisation and instructions.
🛠️ Bespoke & Made-to-Order Products
Many of our products are manufactured specifically to customer requirements.
For this reason, bespoke, customised and made-to-order products cannot be cancelled, returned or refunded once production has commenced.
The only exception is where the product is found to be faulty or has been damaged before delivery.
In these cases, Chair Business will, where appropriate:
- Repair the product
- Replace the product, or
- Provide a refund where a repair or replacement is not possible.
📸 Damaged, Faulty or Incorrect Deliveries
Please inspect your order carefully upon delivery.
If your order arrives damaged, faulty or incorrect, you must notify Chair Business within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
- 📷 Clear photographs of the damaged item(s)
- 📷 Photographs of the packaging (where applicable)
- 📄 Your order number
- 📝 A brief description of the issue
Once we have reviewed the information, we will arrange a repair, replacement or other appropriate resolution as quickly as possible.
💶 Refunds
Once returned goods have been received and inspected, we will notify you of the outcome of your return request.
Where a refund is approved, it will be processed to your original payment method within 7 working days of receiving and inspecting the returned goods.
Please note:
- Original delivery charges are non-refundable except where required by law.
- Return shipping costs are the responsibility of the customer unless the goods are faulty, damaged or supplied in error.
- Returned items remain the customer’s responsibility until safely received by Chair Business. We recommend using a tracked and insured delivery service.
- If you are unable to make a return yourself, we can help with this, charges will apply.
📞 Contact Us
If you have any questions regarding returns, refunds or cancellations, please contact our team before returning any goods.
Chair Business
📍 Dublin, Ireland
📞 01 899 1010