Terms & Conditions
These Terms & Conditions govern the sale and supply of goods by Chair Business through www.chairbusiness.ie. By placing an order with Chair Business, you agree to be bound by these Terms & Conditions.
Pricing
All prices displayed on www.chairbusiness.ie are exclusive of Value Added Tax (VAT) unless otherwise stated.
The applicable VAT rate will be calculated and displayed during checkout. VAT is charged at the rate applicable in Ireland on the date of invoicing.
Customers within the European Union may qualify for VAT exemption where a valid VAT registration number is provided together with evidence that the goods are being exported to another EU Member State.
All prices are displayed in Euro (€). Where payment is made using a non-Euro credit or debit card, the applicable exchange rate will be determined by your card provider.
Chair Business reserves the right to amend prices, correct pricing errors or withdraw products from sale at any time without prior notice. Should a pricing error affect an order already placed, we will contact you before processing the order.
Ordering
Orders may be placed:
- Online at www.chairbusiness.ie
- By email
- By telephone on 01 899 1010
Once your order has been received, we will send an order confirmation by email.
An order confirmation does not constitute acceptance of your order. Orders are accepted only once payment has been received (unless otherwise agreed) and stock availability has been confirmed.
Chair Business reserves the right to refuse or cancel any order where necessary.
Payment
We accept payment by:
- 💳 Credit & Debit Card
- 🏦 Bank Transfer
- PayPal
All online card payments are processed securely through Stripe or PayPal.
Chair Business does not store customers’ credit or debit card details.
Unless otherwise agreed in writing, all goods remain the property of Chair Business until payment has been received in full.
Delivery
Chair Business provides delivery services throughout Ireland.
Delivery Charges
- 🚚 FREE delivery on orders over €500 (ex. VAT).
- Orders under €500 (ex. VAT) are charged at a standard delivery rate of €10 (ex. VAT) per item.
- International shipping quotations are available upon request.
Delivery Times
- In-stock products are normally dispatched within 2 working days.
- Estimated lead times for made-to-order and non-stock items are displayed on the relevant product page.
Delivery times are estimates only and may occasionally vary due to circumstances beyond our control.
Delivery Conditions
Deliveries are made to a ground floor entrance unless otherwise agreed.
Additional charges may apply where deliveries require access to upper floors or involve difficult access.
Customers are responsible for ensuring that someone is available to receive the delivery.
Chair Business will contact customers approximately 24 hours before delivery to confirm the delivery schedule.
If a delivery has been agreed and no one is available to accept the goods, Chair Business reserves the right to charge any additional delivery costs incurred.
Where available, an on-site assembly service can be arranged for an additional charge.
Collection
Customers may collect goods from our warehouse by prior arrangement.
Where goods are collected by the customer or by a third-party courier acting on the customer’s behalf, responsibility for the goods transfers once they have left our premises.
Chair Business cannot accept responsibility for any damage occurring during transportation arranged by the customer.
Product Information
We make every effort to ensure that product descriptions, photographs, colours and dimensions are accurate.
However:
- Colours may vary slightly depending on monitor or device settings.
- Product dimensions are approximate.
- Natural timber products may display variations in grain, texture and colour.
- Fabric and wood finishes may differ slightly from photographs.
These natural variations do not constitute defects.
Samples of fabrics and finishes are available upon request.
Product Suitability
Customers are responsible for ensuring that the products they order are suitable for their intended purpose and that all dimensions, specifications, finishes, colours and quantities have been carefully checked before placing an order.
Chair Business is happy to provide advice and guidance on product selection; however, the final responsibility for ensuring the suitability of the products rests with the customer.
Chair Business cannot accept responsibility for products ordered incorrectly by the customer, including incorrect sizes, finishes, colours or specifications, unless the error arose directly from incorrect information supplied by Chair Business.
Customers are encouraged to contact our sales team before placing an order if they require assistance selecting the most suitable products for their project.
Returns
At Chair Business, we want you to be completely satisfied with your purchase.
If you wish to return an item, you must notify us within 14 days of receiving your order.
To qualify for a return, all items must be:
- 📦 In their original packaging
- ✨ Unused
- 🔧 Unassembled
- ✔️ In a clean, undamaged and fully resaleable condition
- 📄 Accompanied by proof of purchase
Please contact our team before returning any goods so that we can authorise the return and provide the correct return instructions.
Customers are responsible for return shipping costs unless the goods are faulty, damaged or supplied incorrectly.
Bespoke & Made-to-Order Products
Due to the nature of customised products, bespoke, customised and made-to-order furniture cannot be cancelled, returned or refunded once production has commenced.
The only exception is where a product has a manufacturing fault or has been damaged before delivery.
Where appropriate, Chair Business will repair or replace the product.
Nothing in this policy affects your statutory rights.
Refunds
Once returned goods have been received and inspected, approved refunds will be processed to the original payment method within 7 working days.
Original delivery charges are non-refundable except where required by law.
Inspection on Delivery
Customers should inspect all goods immediately upon delivery and before assembly or use.
Any shortages, visible damage or discrepancies must be reported to Chair Business within 48 hours of delivery.
Products that have been assembled or used may not be eligible for replacement unless a manufacturing fault is identified.
Damaged, Incorrect or Faulty Goods
If your order arrives damaged, faulty or incorrect, please notify Chair Business within 48 hours of delivery.
To assist us in resolving the matter quickly, please provide:
- 📷 Photographs of the damaged goods
- 📷 Photographs of the packaging (where applicable)
- 📄 Your order number
- 📝 A brief description of the issue
Where appropriate, Chair Business will arrange a repair, replacement or refund.
Installation & Assembly
Where customers choose to assemble products themselves or engage a third party to assemble furniture, Chair Business cannot accept responsibility for damage arising from incorrect assembly or installation.
Where Chair Business provides an assembly service, any issues must be reported within 48 hours of completion.
Cancellations
Cancellation requests must be submitted in writing by email.
Standard stocked items may be cancelled before dispatch.
Where costs have already been incurred, Chair Business reserves the right to deduct reasonable charges before issuing any refund.
Once production has commenced, bespoke or made-to-order products cannot be cancelled.
Website Accuracy
Whilst every effort is made to ensure the information on this website is accurate and up to date, Chair Business cannot guarantee that product descriptions, pricing, specifications, availability or images are free from errors.
Chair Business reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice.
Force Majeure
Chair Business shall not be liable for delays or failure to perform its obligations where such delays are caused by circumstances beyond our reasonable control, including but not limited to supplier delays, transport disruptions, industrial action, severe weather, pandemics, government restrictions or other unforeseen events.
Limitation of Liability
Nothing within these Terms & Conditions excludes or limits any rights that cannot legally be excluded under Irish law.
Subject to those statutory rights, Chair Business shall not be liable for any indirect, incidental or consequential loss arising from the use or supply of our products.
Our total liability shall not exceed the purchase price paid for the goods concerned.
Intellectual Property
All content on www.chairbusiness.ie, including text, images, logos, graphics and website design, is the property of Chair Business or its licensors and may not be copied, reproduced, distributed or used without prior written permission.
Complaints
Chair Business is committed to providing high-quality products and excellent customer service.
Should you have any concerns regarding our products or service, please contact us by telephone or email. Every complaint will be acknowledged, investigated promptly and handled fairly. We will always endeavour to resolve any issue as quickly as possible.
Marketing Communications
Customers may choose to subscribe to receive newsletters, product updates and promotional offers.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Privacy
Chair Business is committed to protecting your privacy and handling your personal information responsibly.
Any personal information collected through our website is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ireland.
Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the Irish Courts.